This is compulsory on BA Business Management Hospitality route.

This module runs exclusively in trimester 2 (January). It is not available in any other trimester. By selecting this module, you acknowledge that it can only be taken during the listed trimester.

This module is for Overseas fee payers only.

Detailed Description

The Management of Hospitality Systems Module develops an in depth understanding of a range issues relating to hospitality management. The module includes, but is not restricted to, a range of skills relating to food, drink and accommodation that are essential within the hospitality workplace environment. The module seeks to identify the expectations of both hospitality consumers and employers. Your role is to meet and understand both sets of expectations and to strongly place yourself within a competitive, complex and ever changing industry that transcends a range of sectors.

TSM08422 is structured around the following units:

Introduction to Accommodation Management

Planning and Design (Restaurant/Bar)

Front Office

Technology

Marketing and Maintaining Customer Relations

Policy Management

Licensing Systems

Legislation and Standard Operating Procedures

Understanding Quality & Standards

Performance Management