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Customer Relationship Management (CRM) with Microsoft Access: Hands-On Workshop for Micro and SMEs

CBISS

£50.00

Description

Are you experiencing growth in your business with a rising clientele, and are you looking for a cost-effective way to manage it systematically, leveraging available tools like MS Access?

Centre for Business Innovations and Sustainable Solutions (CBISS) invite you to join our hands-on workshop, " CRM with Microsoft Access: Hands-On Workshop for Micro and SMEs" where you'll learn how to efficiently manage your customer data using this powerful yet accessible tool. No prior experience with MS Access is required!

 

Detailed Description

Here's what the workshop covers:

1. Learn about Access and what it can do.

2. Find out why Access is useful for managing customer relationships.

3. Understand the basics of databases:

- Learn about tables, fields, and records.

- Know why primary keys and relationships are important.

4. Create tables to store customer information:

- See how it's done with a hands-on demonstration.

- Learn about different types of information fields.

5. Learn how to ask Access questions to get specific answers:

- Find out how to filter and sort data.

- See examples of using criteria and expressions.

6. Design easy-to-use forms for entering data:

- Get an overview of how to create forms.

- Integrating MS Access with Other Office Tools: Exploring Data Transfer from Excel, Running Reports for Word

7. Practice what you've learned:

- Do short exercises to reinforce workshop concepts.

- Create a basic CRM database using Access.

8. Ask questions and get help:

- Have dedicated time to ask anything about the workshop.

- Get tips for common problems and how to fix them.

This workshop will be conducted in our computer lab, ensuring a hands-on learning experience. Don't miss this opportunity to streamline your customer management processes using Microsoft Access. Register now and take the first step towards organised and efficient customer relationship management!

Date Wednesday 19th June 2024

Time: 09.00-12.30

Location: Room 2/16B Edinburgh Napier University, Craiglockhart Campus 219 Colinton Rd, Edinburgh EH14 1DJ

Cost: £50 (includes refreshments and pastries during breaks)

Attendees will receive a certificate of attendance upon completion.

Spaces are limited, please email [email protected] for any inquires.

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